Strict (30-days)
If you cancel DATOS DE SU PEDIDO 30 days or more before the move-in date, you’ll get a refund of the entire first rent.
If you cancel DATOS DE SU PEDIDO up to 14 days before the move-in date, you’ll get a refund of half of the first rent.
If you cancel DATOS DE SU PEDIDO less than 13 days before the move-in date, you won’t get a refund of the first rent.
The Tarifa de servicio is always refundable.
If you send a message to Flatio's Support Team requesting cancelation of the reservation ("termination from the start date") within 48 hours after the lease agreement becomes valid, you're entitled to get back all the money you paid for the Tarifa de servicio.
After 48 hours, you're entitled to a refund of the Tarifa de servicio in the form of a "voucher" equal to the amount of the Tarifa de servicio you paid. The voucher can be used for your next reservation and is valid for 12 months. If the Tarifa de servicio for your next reservation is lower than the voucher amount, we'll issue you a new voucher for the remaining amount, valid for 12 months.
